Jim Business Facts

Archive for the ‘Predictive dialing’ Category

Predictive dialing is becoming an increasingly popular feature for many companies as it enables them to maximise their calling potential. It works simply by having a system on an employee’s computer which has lists of telephone numbers that can be auto-dialed. Once dialled, the system then passes these calls onto an available operator who will be on hand to talk to the potential customer.

Increased efficiency
Predictive dialer software is primarily used by telemarketing companies that have large amounts of potential customers’ phone numbers yet do not want to waste time making calls that are likely to go unanswered. Working in this way can help a company to dramatically increase the efficiency of its call centre operations as it ensures no time is wasted in manually calling numbers that will not yield any kind of reward.

Magnetic North
The predictive dialler solutions available from Magnetic North can provide an efficiency boost of up to 400% for a significant increase in the number of successful calls a company places. Their predictive dialer solutions are available on a hosted or network basis and can either be installed onsite or as an online service (OnDemand).

Many small and large companies across a variety of industries have used Magnetic North’s predictive dialler solutions and can testify to just how beneficial it can be. To find out more about the unique benefits which predictive dialer solutions can offer, visit the Magnetic North web pages at www.magneticnorth.co.uk or call 0116 2292727.