As customers, you are the boss of any store or service provider that you go to. However, you may never feel such power with some other companies who would only content themselves with giving customers like you some second rate product or service. If you want to end a business transaction with a smile on your lips as you try to negotiate for real estate flyer printing, then you should deal with a company that prioritizes your satisfaction and happiness in its service. If you are also considering some real estate newsletter printing which means that you will give the company good business, you all the more need to be treated well. At PS Print, even if you will only order a hundred pieces or less of real estate business card for printing, your satisfaction will still be guaranteed by the company.
In Case of Customer Dissatisfaction
Once you will need to tell PS Print about your dissatisfaction with the final outcome of the printed materials, you only need to call the company’s customer service at a number that you can find at its website. Your call of dissatisfaction though should be done within 30 days from when you received the order. Then, you can expect the company to order for a reprint of some or all of your orders, as you desire. If not, you may also receive refund for what you have paid for the products but not including the postage, shipping, and processing costs.
Cases Out of Company’s Guarantee
PS Print though will accept responsibility over your dissatisfaction but not for cases caused by uncontrollable factors. There are certain cases wherein the company may not do reprinting or give a refund.
1. Errors on documents such as on grammar, spelling or punctuation made by the customer
2. Color outcome or design flaws from mistakes in the creation of the artwork file submitted online by the customer
3. Errors committed by customer on options such as size, quantity, product type, and finishing options
4. Incorrect information for the customer’s shipping address.
You will know more cases which are out of the company’s guarantee if you will read the terms and conditions on the satisfaction guarantee page of PS Print. When the errors are committed by the customer, the company cannot hold itself responsible for these errors.
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Printing is such a hassle and if you do not know the terms and conditions of the company that you have given the work to you will be in trouble.